Frequently Asked Questions
Everything you need to know about bringing our kitchen essentials into your home.
What makes the Always Pan 2.0 different from the original?
The Always Pan 2.0 features our high-performance Thermolon™ non-stick ceramic coating and is now oven-safe up to 450°F, allowing you to transition seamlessly from stovetop to oven.
How should I clean and care for my ceramic cookware?
To preserve the non-stick surface, we recommend hand-washing with a soft sponge and mild dish soap. Avoid abrasive scrubbers and always use silicone or wooden utensils to prevent scratching.
What is your shipping policy for domestic orders?
We offer free standard shipping on all orders over $150 within the contiguous United States. Orders typically ship within 1-2 business days and arrive within 5-7 business days.
Do you offer a warranty on your products?
Yes, we stand by our quality. Our cookware comes with a limited one-year warranty covering manufacturing defects. Please contact our support team with your order number for assistance.
What is your return and exchange policy?
We want you to love your kitchen. We offer a 100-day trial period for all cookware. If you are not satisfied, you can return your items for a full refund or exchange, provided they are in their original packaging.
Is Our Place cookware compatible with induction stovetops?
Yes, all of our current cookware collections, including the Always Pan and Perfect Pot, are designed with a built-in stainless steel induction plate for compatibility with all cooktops.